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You can check this month's and last month's bills as follows.

If the amount of bill is different from what you expected, please contact us via Chat or our Customer Center.

[How to check your bill]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)
• ③ Access Your U⁺ App → Top Menu → My Page → Billing and Payment → *This Month’s Bill

You can purchase data and voice services from 5 to 60 days from the following: https://roaming.lguplus.com. (Korean, English, Chinese, and Japanese available)

You can purchase a USIM and eSIM, or rent a Wi-Fi router and mobile phone.

For an eSIM, you can purchase and register it on the website above without going to the airport.

[Buy USIM or eSIM]

Call from Korea: 010-3998-1004

Call from abroad: +82-10-3998-1004

Messenger ID: lgcscenter (Kakao Talk/WeChat/Line)

Airport: LG U⁺ counter at Incheon/Gimpo/Gimhae International Airport

Yes, you may be eligible to get the mobile phone subsidy or the 25% discount contract.

With the mobile phone subsidy, you can get a discount on the price of the device at the time of purchase. The amount of the discount will vary, based on the purchase timing.

Through the 25% discount contract, you can get a 25% discount on the monthly plan.

You may choose either the mobile phone subsidy or the 25% discount contract.

(However, if you terminate within the contract period, a penalty will be imposed.)

[Discounts on the latest mobile phones]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

If you sign up for a postpaid service, you can choose either the 25% discount contract or the mobile phone subsidy to receive a discount.

Through the 25% discount contract, you can get a 25% discount on the monthly plan.

With the mobile phone subsidy, you can get a discount on the price of the device at the time of purchase. The amount of the discount will vary, based on the purchase timing.

(However, if you terminate within the contract period, a penalty will be imposed.)

[Get a discount]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

If you use U⁺ mobile and Internet, or U⁺ mobile and TV service, or

if your family members or friends use U⁺ service, then you can receive bundled discounts.

(However, if you want to receive bundled discounts with your friends, the billing account must be consolidated.)

The discount amount varies, depending on the number of people combined and the services used. For more information, please contact us via Chat or our Customer Center.

[Sign up for/Change/Confirm bundled discounts]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

The 25% discount contract and the mobile phone subsidy are discount benefits that you can receive when you sign up for a postpaid service.

You may choose either the 25% discount contract or the mobile phone subsidy.

Through the 25% discount contract, you can get a 25% discount on the monthly plan.

With the mobile phone subsidy, you can get a discount on the price of the device at the time of purchase. The amount of the discount will vary, based on the purchase timing.

(However, if you terminate within the contract period, a penalty will be imposed.)

[Get a discount]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

If your visa status has changed, then you may add a mobile phone line or increase the number of devices in installments upon your conditions.

For more information, please contact us via Chat or our Customer Center.

[Further inquiries]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

When you visit in person:

• - One from among Alien Registration Card(ARC), Overseas Korean Resident Card, Permanent Resident Card, or Resident Registration Card for Overseas Korean Nationals.
• - If you’re a U.S. Army soldier, in addition to the above ID cards, a passport, driver's license, change of station order, and a copy of bankbook are acceptable as proof of your identity.
• - If you’re a diplomat, in addition to the above ID cards, a passport and diplomatic ID card are acceptable as proof of your identity.

When you’re a person who is underage or legal guardian:

• - Bring the owner ID card, the legal guardian ID card, and documents proving the family relations.

When you're an authorized representative:

• - Bring the representative ID card, the power of attorney for certificate of personal seal, and the certificate of the representative's seal impression
• - If you’re a U.S. Army soldier, bring the representative ID card and the owner ID card (Family only)
• - If you’re a diplomat, bring the representative ID card and the owner ID card

* Documents proving the family relations

Certificate of alien registration or any other documents proving the family relations

An original copy of documents proving the family relations issued by the country of nationality or embassy and notarized in Korean translation (Documents with the seals of the issuing authority and the notary public are acceptable only.)

In case of Hogubu(China), it is available without a notarized translation.

[Further inquiries]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

If you wish to sign up for TV, Internet, landline, etc., please contact us via Chat or our Customer Center.

[Subscription for TV & Internet]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

You can sign up for international roaming service as follows.

[Sign up for international roaming services]

• ① Search “유플러스 로밍센터” on Kakao Talk.
• ② Visit the LG U⁺ Roaming Counter at Incheon/Gimpo/Gimhae International Airport (Korean/English available)

The change of ownership is only available for family members, and it’s required to provide document(s) to verify the family relations.

* Documents proving the family relations

Certificate of alien registration or any other documents proving the family relations

An original copy of documents proving the family relations issued by the country of nationality or embassy and notarized in Korean translation

(Documents with the seals of the issuing authority and the notary public are acceptable only.)

In case of Hogubu(China), it is available without a notarized translation.

[Change the ownership and verify documents]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

Currently, you can only sign up for a postpaid plan after the Alien Registration Card(ARC) is issued. (The same applies to postpaid plans of all mobile carriers.)

LG U⁺ is preparing to introduce a prepaid plan that can be registered with a passport until the Alien Registration Card(ARC) is issued.

With this new plan, you may switch to a postpaid plan and verify your identity via the PASS app while using the same mobile phone number you’ve used before.

[View details]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

Yes, you can use U⁺ postpaid plan with the same number you used for the prepaid SIM card.

However, for a prepaid SIM card activated with a passport, the same number can be used after changing your personal information from the passport to the Alien Registration Card(ARC) at the existing mobile carrier.

[Further inquiries]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

The name is based on your Alien Registration Card(ARC).

If the name is written in Korean on your Alien Registration Card(ARC), you can change the name on the mobile carrier to Korean.

[Further inquiries]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

Yes, of course.

However, if the price exceeds KRW 1 million, the excess amount must be paid at the time of purchase. (The same applies to all mobile carriers.)

You can pay the money as a lump sum or in installments, and pay with your overseas credit cards as well as domestic debit cards and domestic credit cards.

[Further inquiries]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

You can check the remaining balance amount for your installment plan on the device as follows.

[View the remaining installment balance amount]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)
• ③ Access Your U⁺ App → Top Menu → My Page → Subscription Information → View/Change My Subscription Information → *View Details → *Phone Installment and Discount

Please visit the nearest U⁺ store where consultation service in English, Chinese, Vietnamese, and Russian is availabe.

[See the nearest U⁺ store]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

For customers who have extended the period of stay, please contact us via Chat or our Customer Center.

We can check the extended period of stay through a simple authentication and allow you to continue to use the service.

[Extend the period of stay]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

For temporary suspension, you can suspend a line twice in a 12-month period. The suspension can last up to 180 days, and KRW 4,400 per month will be charged.

For example, if your line was temporarily suspended from January 1, 2022 to January 10, 2022,

it is counted as one time since your line was suspended on January 7, 2022, which is one year before the application date (January 7, 2023).

For the long-term temporary suspension, if objective evidence such as long-term stay abroad is available (e.g., airplane tickets),

there is no limit to the number of suspensions and the number of suspension days, and KRW 4,400 per month will be charged.

[Temporary suspension and Cancellation of suspension]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)
• ③ Access Your U⁺ App → Top Menu → My Page → Subscription Information → Temporary Suspension /Cancellation of Suspension → *View details → *Suspension after Check

If you are leaving the country permanently, you must cancel your mobile and internet service.

Upon termination, installments and penalties may arise, and late payments can detrimentally affect your personal credit history.

You can transfer the money from the existing billing account in the following month, or pay your bills immediately.

[Learn more about termination]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)
• ③ Visit the airport on the day of departure (LG U⁺ counter at Incheon/Gimpo/Gimhae International Airport)

Yes, you can receive a bill in English.

We will add new languages such as Chinese, Vietnamese, and Russian.

[Receive a bill in English]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

Yes. When you sign up for a phone contract with your Alien Registration Card(ARC)/Overseas Korean Resident Card/Permanent Resident Card as a foreigner, you can use the identity verification service with the PASS app.

For prepaid plans activated with a passport, authentication is not available on the PASS app. (The same applies to Koreans.)

If your Alien Registration Card(ARC) has been issued, please change your personal information with the Alien Registration Card(ARC) and verify your identity with the PASS app.

[Change of personal information and inquiry with Alien Registration Card(ARC)]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)

When you sign up for a phone contract with your Alien Registration Card(ARC)/Overseas Korean Resident Card/Permanent Resident Card as a foreigner, you can use the identity verification service with the PASS app.

However, you must fill in the same name as the one you first signed up with the mobile carrier in order to verify your identity with the PASS app.

For example, even though “PIAO XUANQI-NG” is written on the Alien Registration Card(ARC), if the name you first signed up with the mobile carrier is “PIAO XUANQING,” you must fill in “PIAO XUANQING,” which is the name on the mobile carrier, specifically without a hyphen, when verifying with the PASS app.

[Check the name on the mobile carrier]

• ① Uplus Global Chat (Search "Uplus Global" on Kakao Talk/WeChat/Facebook or Click the icon at the top of the page.)
• ② Uplus Global Customer Center (080-851-1004 / English, Chinese, Vietnamese, Russian / 9:00 a.m. to 6:00 p.m. on weekdays)
• ③ Access Your U⁺ App → Top Menu → My Page → Subscription Information → Issue a Mobile Subscription Confirmation → *Select your Phone Number to Issue → *Identity Verification → *Select the Purpose of Issue → *Enter your E-mail Address → Issue

If a Uplus Global Sticker like the image below is attached to a store, then that means interpretation consultations are available in English/Chinese/Vietnamese/Russian.

Please feel free to contact us to ask about subscription, CS, etc.